We ship to all all states and provinces in Canada and the US. A flat rate of $9.95 is applied to all orders and all orders are shipped through USPS. Once your parcel has been shipped, you will receive a confirmation email with a tracking number. All orders are shipped from our Fremont, Ohio factory. Please note that any additional duties and taxes incurred at customs are not included in our shipping cost and are the responsibility of the customer.

Please allow up to 5 business days for order processing. Our products are hand-crafted and each order is inspected to ensure optimal quality and we appreciate your patience! Shipments are sent via USPS and estimated ground delivery time within North America is 2-7 business days once shipped.

If you would like to make any modifications to your order, please contact orders@symphonyshears.com with your order number within 24 hours. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a shipping confirmation has been issued.

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package.

If your order arrives in damaged condition, please contact us at orders@symphonyshears.com with your order number and photos of the damage within 48 hours of receiving for further assistance.